Unix Support Services
Spectrum Consultants provide both on-site and remote system administration support covering all IBM pSeries and AIX / Linux based products and technologies, and work with customers across all market sectors.
Our consultants are available to supply on site and remote support services. As an IBM Business Partner partner we focus IBM pSeries solutions but also have extensive experience in other environments. We are currently working to achieve ISO9002 accreditation. With fully trained, certified technicians and consultants, our Unix and storage skills help ensure IBM-based solutions are secure, manageable, robust and deployed as speedily and as safely as possible
Professional Services
- Planning
- Consultancy
- Implementation
- Documentation
Managed Services and Outsourcing
- 24×7x365 Remote real-time systems monitoring
- 24×7x365 Operating system support
- Monthly performance statistics reporting
- Quarterly capacity assessment & reporting
- System configuration & change control tracking
- Quarterly service delivery assessment
- Quarterly systems performance analysis executive summary
- Operating system administration
- Full change and configuration management
- Software maintenance
- Applications monitoring
- Simple alert escalation
- Customised complex alert escalation
24×7 Support and Hardware Maintenance
- 24×7 telephone hotline
- Modem dial-in
- Emergency call out for AIX and Linux
- Working with other software and hardware manufacturers to provide services outside our area of expertise but within the scope of large-scale projects undertaken.
Technical and Infrastructure Support – Helpdesk
- Standard Hours Support (9:00am – 5:00pm)
- Extended Hours Support (8:00am – 8:00pm)
- 24-hour Support (24×7x356)
Backup / Recovery and Disaster Recovery
- Provide a reliable backup and recovery plan
- Design and implement a disaster recovery plan
- Provide comprehensive documentation and procedures
Project Management
- Project management of complex installations and implementations.
- Manage a project through planning, implementation and production.
- Follow project through on a day to day basis.
- Resolve delivery problems.
- Ensure configuration requirements are being adhered to.
- Manage skills and resource scheduling.
- Ensure deadlines are met.
Problem Determination and Performance Tuning
- Diagnose performance bottlenecks, software problems and hardware errors.
- Systems Analysis to determine route cause of a problem
- Written report outlining the cause and recommendations to fix a problem
Capacity Planning
- Latest Capacity planning software
- Analyze trends and use of existing equipment
- Written report on usage, growth and recommendations
